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I can't wait to share the fantastic success we've experienced recently with all of you.
We have a customer whose main focus is corner events and had clear opportunities for improvement. They had a tractor in Northern California and Oregon, where roads are winding and mountainous. In 3 months this vehicle went from 191 events, to 119 events, down to just 8 events! At that point I had to ask the team what their secret was. Below is his response…
"I was at the meeting addressing hard cornering events in Vacaville. I explained how these were measured, and there is no argument my drivers could make that the information wasn't accurate; we already had the unit inspected to make sure the telematics device was installed correctly. I told them they needed to slow down coming down the mountain. They may think they are going slow enough, but they are not. Slowing down a couple more miles per hour coming down the mountain will only get them back a couple minutes later, but rolling the truck may not get them home at all. Everyone agreed and said they would make necessary adjustments. The meeting was the last week of January which fell right in line with the partial reduction of corner events that month and the large reduction in February."
I have other customers that say it’s impossible to eliminate these events (in that very same region). When the manager cares and takes the time to discuss it with their drivers, change can happen! Which type of customer do you want to be?
