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Best Practices to Drive Change

I recently had an interview with a customer who has experienced much success in driving performance and safety improvements throughout his fleet.  They are one of our Best in Class performers, so I asked him how he uses the Elevate Scorecard each month.

Bill says very simply… I don’t do it all myself. 

I review the scorecard when I receive it to see where our opportunities are.  I then hold a conference call with my local/regional managers to discuss the specific opportunities.  It may be a specific driver, or a location’s overall habits on a specific KPI such as IST (Idle Shutdown Timers).   I spend maybe an hour or two each month.

At that point it is in their hands to bring to the location or driver level.  They know what the expectations are and know we expect improvement on those results.  They know we will have another call next month, and they do not want to have to explain why the same unit is having the same behaviors.

So don’t pass the scorecard out to your team each month as informational.  Take a few minutes to let them know what is important to you as a company.  As the old saying goes, “If it’s important to my manager, it’s important to me!”